All orders placed on non-holiday weekdays before the shipping method's cut-off time (when Posten collects our packages) are normally sent from us on the same day. Orders placed on evenings/weekends/holidays are normally sent the next working day, provided we have the item in stock.
We only deliver to addresses within Sweden.
We send our goods with PostNord and it normally takes 1-2 working days to arrive after it has been sent from our warehouse. Once the item has left our warehouse, it is always possible to follow the package via the shipping companies' package tracking. Skidvalla.se cannot provide any delay guarantee for goods that have left our warehouse, because the package is then in the hands of the shipping company. This means that the total delivery time before the product reaches you may be longer than what is stated as normal for the selected shipping method.
To certain parts of Norrland and to Gotland, Posten delivers with a one-day delay, this is not included in the estimated delivery time we state on the website. This concerns, for example, certain towns with postcodes starting with 82-84, 86-89 and 91-98.
Skidvalla.se's customers always have the right to cancel the purchase in case of delivery delays. There may be occasions that make it impossible for us to fulfill the order, for example if our supplier cannot fulfill his commitment to us. Contact our customer service if you wish to cancel your purchase.
PostNord - Collect from agents (MyPack Collect)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. Nowadays, PostNord also makes Saturday deliveries to 2 million households in Sweden. Shipping cost SEK 0 - over SEK 299, otherwise SEK 49. Your goods are sent with PostNord to a postal agent. When the package has arrived at the agent, you will receive a notification via the PostNord App and via e-mail or SMS.
PostNord - To your mailbox or door (Border letter 1st class)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. Shipping cost SEK 0 - over SEK 299, otherwise SEK 49. The package is delivered to your mailbox. If the package does not fit in your mailbox, it will be delivered to your door or in a bag outside your mailbox. You will be notified when delivery to the door or in a bag on the box has been made. Items that are too large for the letterbox may be deemed by the postman to be delivered to your nearest delivery point and you will receive a notification.
Track your package
When your order is shipped from our warehouse, you will receive a delivery confirmation to your email address. In the delivery confirmation, there is a tracking link that you can click to track your shipment.
Shipment ID for package
A package always gets a package ID (alt. tracking number) that can be used to track the package. You can find the parcel ID via the tracking link in the delivery confirmation sent to your email address as soon as the package has left our warehouse. With package ID, you can track your package from when it is sorted by the shipping company until you collect your package.
If you have not received a notification but see via the tracking link that the package has arrived at the agent, it is fine to pick up packages sent by Posten with package ID and identification. You can find the parcel ID/tracking number/serial number in the delivery confirmation sent to your email address.
Consignment ID for consignment note
With the shipment ID for consignment notes, you can see when the consignment note passes postal terminals and possibly ends up at Posten's delivery point. However, this tracking is not as detailed as for packages. You can find the shipment ID for the consignment note in the delivery confirmation that is sent to your e-mail address as soon as the package has left our warehouse. When a parcel has been sorted at the postal terminal, a delivery notification is sent to you either via SMS, e-mail or letter telling you that your delivery is on its way and when it is expected to be delivered to you. If the postman believes that the letter will fit in the letterbox, it will be delivered directly to the recipient's letterbox. Shipments that are considered too bulky are left either at the door or at the nearest drop-off point, and a notification with a four-digit serial number is sent either via SMS, e-mail or letter. With the serial number, you can pick up your consignment note at Posten's delivery point. If you have not received the notification, you can also retrieve the consignment note using the shipment ID that you will find in the delivery confirmation.
At the agent
To pick up your shipment, you need your ID and the number that you find in the SMS or e-mail notification.
If for some reason you miss the notification, it is fine to pick up packages with package ID/tracking number/serial number and identification. You can find the parcel ID/tracking number/serial number in the delivery confirmation sent to your email address.
Remember that you must always be able to show identification when picking up packages. Only the person with the name on the package can pick it up at the agent.
The shipment is with the postal agent for 7 days (Posten) before it is returned to us. We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 150 if a package is not collected. Therefore, please note that if you regret a purchase and want to return the product, you must first pick up the package and then return it as described on our website.
Delivery times may be extended as unforeseen delays may occur along the way.
We have almost all the products we sell in stock. Some products may instead be in the supplier's warehouse, from where we immediately order it and send it on to you. Should any product also be out of the supplier's stock, delivery delays will occur and then customer service will contact you via e-mail or phone. We will be happy to help you with suggestions for an equivalent product if one exists.
To certain parts of Norrland and to Gotland, Posten delivers with a delay of one or two days, this is not always included in the estimated delivery time we state on the website. This concerns, for example, certain towns with postcodes starting with 82-84, 86-89 and 91-98.
"No purchase is complete until you as a customer are completely satisfied. When you shop with us, you can always feel safe."