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Customer service

"No purchase is complete until you as a customer are completely satisfied. When you shop at Skidvalla.se, you can always feel safe."

Contact Us

More information

Email: kontakt@skidvalla.se

Email questions are answered within 24 hours.

Address:

Vita Guldet AB - Skidvalla.se

Törnskatevägen 9, 856 53 SUNDSVALL

Phone:

060-12 47 00


common questions

Contact Us

Terms of purchase

That's how you shop

Shipping and delivery

Payment

About skidvalla.se

common questions and answers

How do I shop?

read here That's how you shop .


How much does it cost to shop at skidvalla.se?

With us, you can always shop free of charge if you shop for more than SEK 299! The price is indicated for each shipping method in the checkout. If it says SEK 0, we will deliver your package for free.

Read more about the shipping methods below shipping and delivery .

There are no additional costs such as invoice or credit card fees when you shop at skidvalla.se. However, there are payment options with Klarna where fees may be added, such as partial payment or deferred payment.


Where is my package?

Orders for goods in stock that are placed on non-holiday weekdays are normally shipped from us the same day or the next weekday at the latest.

When your order is shipped from our warehouse, you will receive a delivery confirmation to your email address. This contains a package ID/shipment number that you can use to track your shipment posten.se . You can also click on the link in the delivery confirmation.

Delivery normally takes 1-2 business days from when it is sent from our warehouse depending on the delivery method, but sometimes it can take a little longer. If you have waited longer than a week, contact our customer service.


Where is my invoice?

When you buy goods from us, the invoice is sent by default to your email address. If you can't find the invoice in the email, search for emails from Klarna and also look through the junk mail. If you still can't find the invoice in the email, log in to klarna.se where you can see your invoices and their payment status. If you have more invoice questions, you are welcome to contact Klarna's customer service by email at info@klarna.se or by phone at 08-120 120 10.


Do you have a duty of confidentiality?

Skidvalla.se is not covered by the Publicity and Confidentiality Act. However, all staff, regardless of whether they have direct or indirect contact with our customers, are bound by a duty of confidentiality. This means that no one may disclose information about you, your orders or your private situation without your consent.


I have regretted my purchase, what do I do?

You have 90 days right of withdrawal from the day you received the item. A condition, however, is that the item is unused and undamaged.

Contact customer service to report a return. Skidvalla.se must confirm that the return is permitted and that the cooling-off period has not passed before the goods are sent back. The customer is responsible for return costs according to Posten's postage table and is responsible for the item until it has reached us. Returns may not be sent as cash on delivery. More information can be found below purchase conditions / right of withdrawal and return .


How do I know the order has gone through?

As soon as you have completed your order, an order confirmation will be sent to your email address. If you do not receive an order confirmation, contact us at customer service and we can answer whether the order has gone through or not.


How do I stop my order if something goes wrong?

If you want to stop an order or make changes to it, it is easiest if you send an email to our customer service at kontakt@skidvalla.se. Do this as soon as possible as we have a fast order processing. If the package has already started to be packed, we have no possibility to make any changes or stop the order.


Do you have a physical store?

No, we are an e-commerce only.


Discount code, what is it?

A discount code is a letter/number combination or word that gives a discount on your order. After you enter your code and click on "get", the discount is applied directly to the checkout and the prices are corrected and turn red. Discount codes are sometimes sent out in our newsletters, but usually it is single products/suppliers who advertise their discount codes through newspapers, at fairs or other forums. If you have a discount code, you probably know about it. Otherwise, you can skip this box. We do not distribute discount codes on request.


I get reminders to pick up a package I've already redeemed.

It may be because your agent has forgotten to register that you have redeemed your package, in which case the information is not updated at Posten or at us, who then send out reminder notices about your package. If you receive a reminder notice and have already collected the package, you can ignore it.


Can I choose which shipping method I want my package to be sent with?

Yes, you choose which shipping method your package is sent with. Sometimes, however, there may be restrictions on which shipping methods can be selected when you are at the checkout and this depends on the contents of your shopping cart. Some goods may, for example, be temperature sensitive or require identification upon collection. In these cases, certain shipping options are grayed out and cannot be selected for this particular order.


Can I order abroad?

No sorry. We only deliver to addresses within Sweden.


How do I unsubscribe from the newsletter?

In the newsletter there is a clear link that you click on to unsubscribe from the newsletter, i.e.: "If you want to end your subscription to this newsletter, click here".


I have a question about my invoice, where do I go?

To get answers to your invoice questions, contact Klarna via email info@klarna.se or telephone on 08-120 120 10. You can also go directly to Klarna's website and get information about your invoice. There you can also move the due date forward by 10 days if you cannot pay your invoice within the set time.


How do I pay my invoice from a foreign account?

To pay from a foreign account, use the following information:

Payee: Klarna/Nordea Finans Sverige AB (publ)

IBAN: SE58 9500 0099 6026 0036 5171

BIC/SWIFT: NDEASESS