Open your order
Click “Cancel purchase” and enter the email address used for the order. You will receive a one-time code and do not need a password.
Returns and right of withdrawal
Easy returns when you need them
Here you notify us that you want to cancel a purchase, book return shipping and see what applies to the statutory right of withdrawal, our voluntary open purchase policy and complaints.
Notify cancellation
Do you want to cancel all or part of the purchase?
You do not need to state any reason. Notify us clearly within the time limit and save the confirmation as documentation.
Select the items
Choose cancellation for items that have not yet been shipped or return for items that have already left the warehouse.
Confirm the notification
Check the details and complete the notification that you wish to withdraw from all or part of the purchase.
Save the confirmation
You will receive an acknowledgment of receipt by email. Keep it until the return and refund have been completed.
Statutory right of withdrawal and voluntary open purchase
The two rights complement each other but have different requirements. The statutory right of withdrawal applies first. After that, our voluntary open purchase policy may be used for items that are unused and saleable.
14-day right of withdrawal
As a private customer, you normally have the right to cancel a distance purchase within 14 days from the date you received the item. If the same order is delivered on different occasions, the period is normally counted from the final delivery.
- It is sufficient to send a clear notice within the time limit.
- After the notice, the items must be sent back without undue delay and no later than within 14 days.
- You may inspect the item roughly as you would in a physical store.
- An opened package does not in itself remove the right of withdrawal.
- If the item is handled more than necessary, a deduction may be made for the loss in value.
- Statutory exceptions may apply, for example to certain custom-made goods or sealed hygiene products.
365-day open purchase
In addition to the right of withdrawal, we offer a voluntary open purchase period of 365 days from the date you received the item.
- The item must be unused, undamaged, complete, and in resalable condition.
- Original packaging, labels, manuals, and accessories must be included where applicable.
- The product packaging must be free from tape, shipping labels, and damage.
- Ski wax, klister, liquids, powders, cleaners, and repair materials must be unused and in unopened packaging.
- Special-order, custom-made, and personally marked items are not covered.
- After the withdrawal period, the price of the item will be refunded, but not the original shipping or return shipping costs.
The terms above apply to our voluntary open purchase policy and do not limit your statutory right of withdrawal or right to make a complaint.
Return shipping and packing
Send back the items safely
Once you have notified us of your withdrawal, you can book a return label in our return portal or choose your own carrier. The withdrawal notification and the booking of return shipping are two separate steps.
1
Pack in outer packaging
Never attach the shipping label directly to the product packaging.
2
Include your details
State your name and order number, or use the return slip from the portal.
3
Keep the tracking information
Keep the drop-off receipt and tracking number until the return has been processed.
When will you get your money back?
The refund depends on whether you use the statutory right of withdrawal or our voluntary open purchase policy.
No later than within 14 days
We will issue the refund without undue delay and no later than 14 days after we have received your notice. We may wait for the item or proof that it has been sent back.
The cheapest standard shipping
If the entire order is cancelled, the cost of our cheapest standard delivery option will also be refunded. Any surcharge for a more expensive delivery method will not be refunded.
Once the return has been inspected
For open purchase, the refund is normally made within 14 days after the return has arrived and been inspected. Original shipping and return shipping are not refunded.
Do you have an invoice or instalment payment?
Register the return with the payment service provider and check whether the invoice can be paused. Do not assume that the due date changes automatically. The refund will be made using the same payment method that was used for the purchase, unless we expressly agree otherwise.
Defect, damage or incorrect item
A complaint is handled via customer service
If there is something wrong with the item or the delivery, do not book regular return shipping first. Contact us with the order number, a description and preferably clear photos, and we will provide the correct instructions.
Three-year right to make a claim
Applies to defects for which we are responsible under the Consumer Sales Act.
Two months is always within a reasonable time
If you make a claim within two months from when the defect was discovered, it is always considered to be within a reasonable time.
We cover necessary costs
In the event of a defect for which we are responsible, we cover the necessary return and delivery costs.
Withdrawal notice template
You can copy the text and send it by email or letter. It is equally fine to write your own clear message stating that you wish to cancel the purchase. The form is not required when you submit your withdrawal online.
Open the template in emailTo: Vita Guldet AB - Skidvalla.se
Terminalvägen 21, 861 36 Timrå
Email: kontakt@skidvalla.se
I/we hereby give notice that I/we withdraw from my/our contract of sale concerning the following goods:
Goods and quantity:
Order number, if available:
Ordered on:
Received on:
Name:
Address:
Email address for confirmation:
Date:
Signature, only if the form is sent on paper:
Frequently asked questions about returns
Here are brief answers to the most common questions about the right of withdrawal, return shipping and refunds.
No. To exercise the statutory right of withdrawal, it is sufficient that you provide a clear notice within the time limit. After that, the goods must be sent back without undue delay and no later than within 14 days.
The original packaging is not in itself a requirement for notifying us of a statutory withdrawal, but the item must be protected during the return and you may be liable for any diminished value. For our voluntary open purchase policy, the original packaging, labels, manuals and accessories must be included when such items exist.
Yes. You may inspect the item's characteristics and function roughly as you would in a physical store. If the item is used or handled more than what is necessary, a deduction may be made for the diminished value.
You normally pay for return shipping when you cancel a fault-free purchase. In the event of a complaint claim for which we are responsible, we will cover the necessary return shipping costs. Contact us before returning a defective or damaged item.
Not collecting the parcel is not the same as notifying us of cancellation. Contact us clearly if you want to cancel the purchase. Otherwise, costs for return shipping and handling may be charged in accordance with the terms and conditions of purchase.
Yes. You may use any shipping carrier. Include your name and order number, send it with tracking, and keep the proof of posting. Returns may not be sent cash on delivery or subject to payment on receipt.
Contact customer service before sending an international return, and we will help you with the return address, documentation, and a suitable shipping option for the shipment in question.
Personal assistance
Unsure which route applies?
Get in touch with your order number and a short description. We will help you distinguish between the right of withdrawal, extended returns, returns, and complaints.
This information applies to you if you are shopping as a private individual. For companies and organizations, the terms agreed for the order apply.