Order confirmation
When the order has been registered, an order confirmation will be sent. There you can see the products, delivery address, and order number.
Customer service from Timrå
We help you every step of the way
Do you have questions about a product, your order, the delivery, a return, or a claim? Here you’ll find answers, shortcuts, and contact details. If you can’t find what you’re looking for, you’re always welcome to get in touch.
Find the right help right away
The most common questions are answered on our customer service and information pages.
How to shop
Step by step from product selection and shopping cart to completed order and order confirmation.
View the buying guideShipping and delivery
Shipping rates, delivery times, tracking, collection, and information about larger products.
Read about deliveryTerms and conditions of purchase
Complete terms for purchase, right of withdrawal, returns, complaints, and refunds.
Read the terms and conditionsPurchase by invoice
Information for municipalities, schools, Fritidsbanker, and other public organizations.
Read about invoice purchasesVallaboden
Guides, waxing tips, and knowledge to help you choose and use the right products.
Visit VallabodenYour order
From order confirmation to delivery
You will receive information via the email address provided at checkout. Please also check your spam folder if a message is missing.
Picking and packing
We work quickly. If you need to change or stop the order, you should contact us as soon as possible. A change cannot be guaranteed once packing has started.
Delivery confirmation and tracking
When the parcel leaves the warehouse, you will receive a shipping email with a tracking link. There you can follow the shipment until delivery or collection.
Returns and complaints
Choose the right route depending on whether you have changed your mind about the purchase or if something is wrong with the item or the delivery.
14-day right of withdrawal - 365-day open purchase
Within 14 days, you can use the statutory right of withdrawal. After that, our voluntary open purchase policy applies for up to 365 days for unused items in complete and saleable condition.
14 days Statutory right of withdrawal. Clearly notify us that you want to cancel the purchase within the time limit.
365 days Voluntary extended return policy for unused items in complete, saleable condition.
- Please have your order number and the email address used for the purchase ready.
- You are normally responsible for the return shipping cost when cancelling a fault-free purchase.
- Consumables such as ski wax, klister and cleaning fluids are covered by the voluntary extended return policy only when the packaging is unopened and the product is unused.
- If you have changed your mind, first collect the parcel. A parcel that is returned as uncollected does not in itself count as notice of cancellation.
Contact us before returning the item
Have you received the wrong product, a shipment damaged in transit, or an item that does not work as it should? You have a three-year right to make a claim for original defects. Contact us so we can assess the case and give you the correct instructions.
- State the order number.
- Describe what is wrong.
- Please send clear photos if possible.
- Keep the product, packaging, shipping label and packing material until the case has been investigated.
- For an approved claim, we cover the necessary return and delivery costs.
Product selection and waxing
Unsure which product you need?
Feel free to start in Vallaboden, where we gather guides and waxing tips. If you need personal help, you can contact us and describe the type of skis, temperature, snow conditions, ambition level, and which products you already have.
Cross-country or alpine Tell us what type of skis and skiing it concerns.
Temperature and conditions State the approximate temperature and type of snow when possible.
Products you already have Please send names or photos and we will help you build from there.
We help you before, during and after your purchase
Our goal is to make every matter simple and clear. Get in touch if you need help with product selection, orders, delivery, returns or claims, and we will guide you further.
Frequently asked questions
Here you will find brief answers to the questions most commonly received by our customer service team.
You will receive an order confirmation at the email address entered at checkout. Check your spam folder if you do not see it. Contact us if the confirmation is still missing, and we will check the order.
Contact us as soon as possible. We pick and pack quickly, so a change cannot be guaranteed if the order has already started being processed or has been shipped.
In-stock items ordered before 2:00 PM on a non-holiday weekday are normally shipped the same day. Orders received later are normally shipped the next business day.
When the parcel leaves our warehouse, you will receive a delivery email with a tracking link. Normal delivery time is 1-2 business days, but some addresses may require an extra day. Contact us if the tracking is not updating or the delivery is clearly delayed.
Standard shipping costs SEK 49 and is free on orders over SEK 499. Exact delivery options and prices are always shown at checkout. Read more on the Shipping and delivery page.
Register the return in our returns portal . Within 14 days, you can exercise your statutory right of withdrawal. After that, our voluntary open purchase policy applies for up to 365 days for unused items in complete and saleable condition. You normally pay the return shipping when returning a non-defective item.
The right of withdrawal is statutory and normally applies for 14 days for online purchases. Our 365-day open purchase policy is a voluntary offer that applies after that for unused items in complete and saleable condition. Full terms and conditions are available in our terms and conditions of purchase.
Contact us and provide the order number, which product it concerns, and what is wrong. You have a three-year right to make a complaint for original defects. Please send clear photos and we will get back to you with information on how the matter should be handled.
Enter the discount code in the designated field at checkout and make sure the discount has been applied before completing the purchase. Terms and validity may vary between different codes.
Yes. The delivery options available for your address and the products in your cart are shown at checkout. Long or bulky products may limit which options are available.
Yes. Select your country in the webshop's country selector. The available delivery options, prices, and currencies are shown for the selected country and the current order.
The data is used, among other things, to process orders, payments, deliveries, returns, complaints, and customer service. Read more in our privacy policy .
At the bottom of every newsletter, there is a link to unsubscribe. You can also contact us if you need help.
Personal customer service
Didn't you find the answer to your question?
Send us an email or give us a call. Please include your order number, product name, and as much information as possible so we can help you faster.
Emails are normally answered within 24 hours on non-holiday weekdays.