Help with your order

How to shop at Skidvalla.se

Ordering from us is easy. Here we show the entire process from product selection and shopping cart to payment, order confirmation and delivery notification.

Start shopping Read about shipping and delivery

Order step by step

You can shop from a computer, tablet or mobile phone. The appearance may vary slightly, but the steps are the same.

1

Choose a product

Open the product you want to buy. Select any size, variant or temperature range, then add the product to your cart.

  • Make sure you have selected the correct variant.
  • Select the desired quantity.
  • Click Add to cart.
  • Continue shopping if you want to add more products.
2

Review your cart

Open the cart via the cart icon. There you will see all the products you have added and the order's preliminary total amount.

  • Check products and variants.
  • Increase or decrease the quantity if needed.
  • Remove products that you do not want to order.
  • Proceed to checkout when everything is correct.
3

Enter your details at checkout

Enter the contact and address details needed for us to confirm and deliver your order.

  • Enter an email address that you use.
  • Fill in your name, phone number and delivery address.
  • Choose one of the delivery options shown.
  • Select your preferred payment method.
4

Review and complete your purchase

Check one last time that the products, delivery address, shipping method and payment details are correct.

  • Read through the order summary.
  • Check the total amount and any discount.
  • Follow the instructions for the selected payment method.
  • Complete the order.

At checkout

You choose what suits you

Which options are shown may depend on the delivery address, the size of the products and which payment method you choose.

Contact details

Your email address is used for order confirmation and delivery information. The phone number may be used for delivery notification or if we need to reach you.

Delivery method

The shipping methods and collection options available for your order are shown at checkout. Choose the option that suits you best.

Payment method

Choose one of the available payment methods and follow the instructions shown.

Newsletters and offers are optional

You can complete your order without opting in to marketing. Your choice to receive news and offers does not affect your purchase.

After the order has been placed

You will receive information via the email address you provided at checkout.

1

Order confirmation

Once the order has been registered, an order confirmation will be sent. Please check that the products, delivery address and contact details are correct.

2

Shipping confirmation

When the parcel leaves our warehouse, you will normally receive a shipping confirmation with information on how to track the shipment.

Municipalities, schools and public-sector organisations

Do you need to purchase on invoice?

Municipalities, schools, Fritidsbanker and other public-sector organisations can order on invoice. The order can be placed by email or directly in the online store.

Read about purchasing on invoice
30 days net For approved public-sector organisations
Electronic invoicing We handle e-invoices and your invoice references
Personal assistance We will get back to you if any information needs to be completed

We’re happy to help you

Do you need help with your purchase?

Get in touch if you need help choosing a product, understanding the delivery options, or completing your order. Do you need to change something after the purchase or have questions about the delivery? Please include the order number so we can help you faster.

Contact us Go to customer service