General
Skidvalla.se sells goods via the internet to private individuals in Sweden, Norway, Finland & Denmark. Companies & Municipalities can order via phone and email. To shop with us, you must be 18 years old. The products we sell can be used in Sweden and they have a Swedish manual or instruction when the product requires it, either in physical or digital form. Usual guarantees are provided on products where a guarantee is applicable and any guarantees are valid in Sweden and only for first-hand buyers. More information can be found in the respective product's instruction manual.
Ordering
Orders are made on our website www.skidvalla.se. If you have questions about how to order, you are welcome to email kontakt@skidvalla.se. A completed order means that you accept our terms of purchase and agree that your name and personal number are registered in our customer register. A purchase agreement is made only when we have confirmed the order by sending an order confirmation to the email address you provided. We reserve the right to correct orders if delivery for any reason cannot take place, and if you have made several orders, we reserve the right to combine your orders and deliver them in one package.
Prices and product images
All prices are stated in Swedish kronor including VAT. Any shipping cost will be added, depending on which shipping option you choose when ordering.
The product images on the website do not guarantee that the item's exact appearance and nature are reproduced. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice.
Skidvalla reserves the right for any errors in price and product information or otherwise on the website. In case of any inaccuracies, skidvalla.se reserves the right to correct this afterwards. We reserve the right for price adjustments, out-of-stock items, stock differences, technical problems, changes in technical specifications, and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.
Personal data
In connection with your registration and/or order, you accept our privacy policy regarding personal data which you can find via this link, Personal data / Privacy policy Thus, you agree that we store and use your information in our business to fulfill and provide the service you can expect from us. According to GDPR (General Data Protection Regulation), you have the right to access the information we have registered about you. Please contact our customer service and we will help you.
The information you provide about yourself is used by skidvalla.se and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. Skidvalla uses information from the customer register for mailings about our products. You receive our newsletter when you go through the checkout, and you can also subscribe to our newsletter when you register as a customer. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.
We reserve the right to cancel orders containing incorrect personal information or otherwise suspected to be fraudulent.
Copyright
All content on this website, such as text, graphics, logos, images, audio clips, digital downloads, and other software, belongs to skidvalla.se or our suppliers and is protected by Swedish and international copyright laws.
Shipping and Delivery
We have gathered all the information about our different shipping methods on a separate page that you can find via this link - https://skidvalla.se/pages/frakt-leverans
Payment
In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer both invoice payment and installment payment where the payment is made directly to Klarna.
By providing information at checkout, you accept Klarna's terms. By clicking "Complete purchase," you accept our purchase terms.
Information about all Klarna's payment options can be found via this link - https://skidvalla.se/pages/betalning
You can find more information about Klarna here and read their user terms here.
To offer a variety of payment options, we need to share your personal, contact, and order information with the provider of each payment service. Here you can find our privacy policy.
The use of this information is regulated in accordance with applicable data protection laws and Klarna's privacy policy.
Right of Withdrawal and Return
As a customer, you always have the right of withdrawal according to the Distance and Home Sales Act; we have extended this to apply for 30 days. The withdrawal period begins from the day you receive the item. However, a prerequisite is that the item is unused and undamaged. You have the right to open the packaging without cost to check that and how the item works within reasonable limits; the item must not be used carelessly. If the item is not in unchanged condition, we may make a price reduction corresponding to the item's depreciation.
The right of withdrawal does not apply to items that cannot reasonably be returned due to health or hygiene reasons and the seal has been broken by the consumer.
Please email us at kontakt@skidvalla.se. We need the following information:
a) order number (found in your order confirmation, on the delivery note, or invoice)
b) your name and contact details
c) number and name of the products to be returned
Skidvalla.se would like to confirm the return and that the withdrawal period has not expired before the goods are sent back. You have 30 days to return the item from the time the notice of withdrawal has been sent. However, you have an unconditional right of withdrawal and do not need to wait for our confirmation. We recommend that the return be made with PostNord, they have a cost-effective service they call "Skicka lätt". The customer bears the return cost according to the Post's postage table and is responsible for the item until it has been received by us. Returns must not be sent as cash on delivery.
You are welcome to use our return portal to send back your goods, especially if they are larger items that cannot be easily sent back in cheap letters.
You can find our return portal via this link.
Return Address
Refund
If you have an unpaid invoice for your order, it is important that you yourself postpone the due date. You do this on klarna.se or by calling 08-120 120 10. Once we have received and inspected the returned item, we will promptly refund the entire purchase amount including any shipping cost (not the return shipping), but no later than 14 days from the day we received the notice of withdrawal, according to the Distance Selling Act. If you have paid by invoice or direct payment, we will transfer the money to your bank account. If you have paid by card, we will credit the return amount to your card.
Unclaimed Packages
We reserve the right to charge the costs for the handling that arises with unclaimed packages (return shipping, handling costs, etc.). Therefore, we charge a fee of 150 SEK if a package is not collected. The shipment stays with the postal agent for up to 14 days before it is returned to us. Please note that if you regret a purchase and want to return the item, you should first collect the package and then return it as described above.
Complaint
If you have received a defective or wrongly dispatched item, we ask you to immediately contact our customer service. Describe the error as thoroughly as possible. If we cannot solve the problem, you are of course welcome to make a complaint about the product. Making a complaint means that you contact us and tell us that you are not satisfied with an item you have purchased. You also explain why you are not satisfied. A complaint process is usually very simple, but it can also be complicated, contact our customer service and we will assist you in the best way.
Consider this
- To be able to make a complaint about the item, the defect must be original, meaning it must have existed when you received the item. An original defect does not necessarily have to show immediately when you receive the item. It can be an original defect even if it appears after some time.
- Normal wear and tear does not fall under original defects, and you must not have caused the defect yourself.
- You have the right to make a complaint about an item for three years after you have received it.
Your rights in case of a defect in the product
If it turns out to be an original defect, you may have the right to:
- Have the product repaired (remedy)
- Receive an equivalent, defect-free product (replacement delivery)
- Receive a price reduction
- Cancel the purchase
- Withhold payment
- Receive compensation
You cannot make all demands at once. We generally have the right to attempt to repair the defective product or send a new product. As a consumer, you cannot immediately demand a cancellation and refund; we must first be given the opportunity to rectify the defect.
It is important that you contact us and report the defect as soon as possible. If you make a complaint within two months, it is always considered to be done in time.
It is always you who must be able to show that the product is actually defective. During the first six months after purchasing a product, it is we as the seller who must prove that the defect did not exist from the beginning. When more than six months have passed, you must be able to prove that there is an original defect in the product.
In the case of an approved complaint, the consumer has the right to get back all costs and can also demand compensation for other costs incurred in connection with the complaint, such as return shipping. However, the consumer must always minimize their damage.
In the event of a dispute, we follow the recommendations of the National Board for Consumer Disputes.
Any dispute should be resolved by either the National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
ARN: http://www.arn.se/
Box 174, 10123 Stockholm
ARN in other languages: http://www.arn.se/other-languages/
EU ODR: http://ec.europa.eu/odr
"No purchase is complete until you as a customer are completely satisfied. When you shop at Skidvalla.se, you can always feel secure."