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Customer service

"No purchase is complete until you as a customer are completely satisfied. When you shop at, you can always feel safe." 

Contact Us

Address / Vita Guldet AB
Terminalvägen 21
861 36 TIMRÅ

Contact details

E-mail: contact@
E-mail questions are answered weekdays without weekends within 24 hours.

The Ski Tuning Shed:
Don't miss ours Ski Tuning Shed which you will also find in our menu, it is full of information.

060-58 77 00 (Safest weekdays 9am-4pm)

More information

Terms of purchase

That's how you shop

Shipping and delivery



common questions and answers

How do I shop?

read here That's how you shop .

How much does it cost to shop at

With us, you can always shop free of charge if you shop for more than SEK 499! The price is indicated for each shipping method in the checkout. If it says SEK 0, we will deliver your package for free.

Read more about the shipping methods below shipping and delivery.

There are no additional costs such as invoice or credit card fees when you shop at However, there are payment options with Klarna where fees may be added, such as partial payment or deferred payment.

where is my package?

Orders for goods in stock that are placed on non-holiday weekdays are normally shipped from us the same day or the next weekday at the latest.

When your order is shipped from our warehouse, you will receive a delivery confirmation to your email address. This contains a package ID/shipment number that you can use to track your shipment. You can also click on the link in the delivery confirmation.

Normally, delivery takes 1-2 business days from when it is sent from our warehouse depending on the delivery method, but sometimes it can take a little longer. If you have waited longer than a week, contact our customer service.

Where is my invoice??

When you buy goods from us, the invoice is sent by default to your email address. If you can't find the invoice in the email, search for emails from Klarna and also look through the junk mail. If you still can't find the invoice in the email, log in to where you can see your invoices and their payment status. If you have more invoice questions, you are welcome to contact Klarna's customer service by email at or by phone at 08-120 120 10.

Do you have a duty of confidentiality? is not covered by the Publicity and Confidentiality Act. However, all staff, regardless of whether they have direct or indirect contact with our customers, are bound by a duty of confidentiality. This means that no one may disclose information about you, your orders or your private situation without your consent.

I have regretted my purchase, what do I do??

You have 30 days right of withdrawal from the day you received the item. A condition, however, is that the item is unused and undamaged.

Contact customer service to report a return. would like to confirm that the return is permitted and that the cooling-off period has not passed before the goods are sent back. The customer is responsible for return costs and is responsible for the item until it has reached us. Returns may not be sent as cash on delivery. More information can be found below purchase conditions / right of withdrawal and return.

How do I know the order has gone through??

As soon as you have completed your order, an order confirmation will be sent to your email address. If you do not receive an order confirmation, contact us at customer service and we can answer whether the order has gone through or not.

How do I stop my order if something goes wrong??

If you want to stop an order or make changes to it, it is easiest if you send an email to our customer service at kontakt@ Please do this as soon as possible as we have a fast order processing. If the package has already started to be packed, we have no possibility to make any changes or stop the order.

Do you have a physical store??

No, we are an e-commerce only. But it is fine to order online and collect the goods directly from our warehouse.

Discount code, what is it?

A discount code is a letter/number combination or word that gives a discount on your order. After you enter your code and click on "get", the discount is deducted directly at the checkout and the prices are corrected. Discount codes are sometimes sent out in our newsletters. If you have a discount code, you probably know about it. Otherwise, you can skip this box. We do not distribute discount codes on request.

I get reminders to pick up a package I've already redeemed.

It may be because your agent has forgotten to register that you have redeemed your package, in which case the information is not updated with the shipping company or with us, who then send out reminder notices about your package. If you receive a reminder notice and have already collected the package, you can ignore it.

Can I choose which shipping method I want my package to be shipped with??

Yes, you choose which shipping method your package is sent with. Sometimes, however, there may be restrictions on which shipping methods can be selected when you are standing at the checkout and this depends on the contents of your shopping cart. For example, some goods may be too bulky for some shipping services. In these cases, certain shipping options will not be visible at checkout and cannot be selected for this particular order.

Can I order abroad??

Yes. We deliver to addresses in Sweden, Norway, Finland and Denmark.

How do I unsubscribe from the newsletter??

In the newsletter there is a clear link that you click on to unsubscribe from the newsletter, ie: If you want to end your subscription to this newsletter, click here.”.

I have a question about my invoice, where do I go??

To get answers to your invoice questions, contact Klarna via email or telephone on 08-120 120 10. You can also go directly to Klarna's website and get information about your invoice. There you can also move the due date forward a bit if you cannot pay your invoice within the set time.

How do I pay my invoice from a foreign account??

To pay from a foreign account, use the following information:

Payee: Klarna/Nordea Finans Sverige AB (publ)

IBAN: SE58 9500 0099 6026 0036 5171