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Terms of purchase

Generally sells goods via the internet to private individuals in Sweden, Norway, Finland & Denmark. Companies & Municipalities can order by phone and e-mail. To shop with us, you must be 18 years of age. The products we sell can be used in Sweden and they have a Swedish manual or instruction manual when the product requires it, either in physical or digital form. Usual guarantees are given on products where a guarantee is applicable and any guarantees are valid in Sweden and only for first-time buyers. More information can be found in the respective product's user manual.


Ordering is done on our website www. If you have questions about how to order, you are welcome to email contact@ Completed order means that you accept our terms of purchase and agree to your name and social security number being registered in our customer register. A purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you specified. We reserve the right to correct orders if delivery cannot be made for any reason, and if you have placed multiple orders we reserve the right to combine your orders and deliver them in one package.

Prices and product images

All prices are stated in Swedish kronor including VAT. Any shipping costs are added, depending on which shipping option you choose when ordering.

The product images on the website do not guarantee that the exact appearance and nature of the item is reproduced. We reserve the right for any errors in product information and reserve the right to change product information and prices without prior notice.

Ski slope reserves the right for any errors in price and product information or otherwise on the website. In the event of any inaccuracies, reserves the right to correct this afterwards. We reserve the right for price adjustments, final sales, inventory differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

Personal data

In connection with your registration and/or order, you agree to our privacy policy regarding personal data, which you can find via this link, Personal data / Privacy policy You hereby agree that we store and use your data in our business to complete and provide the service you can expect from us. According to the GDPR (data protection regulation), you have the right to receive the information that we have registered about you. Please contact our Customer service then we will help you.

The information you provide about yourself is used by and our partners for payment and delivery. We guarantees that no information about you will be sold or passed on to third parties. Skidwalla uses information from the customer register for mailings about our products. You will receive our newsletter when you go through checkout, you can also subscribe to our newsletter when you register as a customer. You can cancel your subscription at any time, either via the link in the newsletter or by contacting our customer service.

We reserve the right to cancel orders that contain incorrect personal data or are otherwise suspected of being fraudulent.


All content on this website, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to or our suppliers and is protected by Swedish and international copyright laws.

Shipping and delivery

We have gathered all the information about our different shipping methods on a separate page which you can find via this link -


In association with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer both invoice payment and partial payment where the payment is made directly to Klarna.

By leaving information at checkout, you agree Klarna's terms and conditions. By clicking "Complete purchase" you agree to our terms of purchase.

You can find information about all of Klarna's payment options via this link -

You will find more information about Klarna here and can read their terms of use here.

In order to be able to offer a set of different payment options, we need to share your personal, contact and order details with the provider of the respective payment service. Here you will find ours privacy policy.

The use of this information is regulated in accordance with the current data protection law and Klarna's privacy policy.

Right of withdrawal and return

As a customer, you always have the right of cancellation according to the Distance and Home Sales Act, we have extended this to apply for 30 days. The cancellation period starts from the day you received the item. However, one condition is that the item is unused and undamaged. You have the right to open the packaging free of charge to check that and how the product works within reasonable limits, the product must not be used carelessly. If the item is not in unchanged condition, we may make a price reduction corresponding to the item's decrease in value.

The right of withdrawal does not apply to goods that, with a broken seal, cannot be suitably returned due to health or hygiene reasons and the seal has been broken by the consumer.

Feel free to email us at contact@ We need the following information:

a) order number (found in your order confirmation, on the delivery note or invoice)

b) your name and contact details

c) number and name of the products that are desired to be returned

Ski would like to confirm the return and that the cancellation period has not passed before the goods are sent back. You have 30 days to return the product from the time the notice of regret has been sent. However, you have an unconditional right of cancellation and do not have to wait for our notification. We recommend that the return is made with PostNord, they have an affordable service they call "Send easy". The customer is responsible for return costs according to Posten's postage table and is responsible for the item until it has reached us. Returns may not be sent as cash on delivery.

You are welcome to use our return portal to send back your goods, especially if they are larger items that cannot easily be sent back in cheap mail.

Via this link you will find our return portal.

Return address
Ski / Vita Guldet AB
Terminalvägen 21
861 36 Timrå
(If you need to complete a mobile notification, you can use 070-8442323.)

If you have an unpaid invoice for your order, it is important that you move the due date forward yourself. That's what you do or by calling 08-120 120 10. When we have received and checked the returned item, we will refund the full purchase price as soon as possible, including any shipping costs (not the return shipping), but no later than within 14 days from the day we received the notice of cancellation, according to the Distance Contracts Act . If you have paid by invoice or direct payment, we transfer the money to your bank account. If you have paid by card, we will credit the return amount to your card.

Unclaimed packages

We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 150 if a package is not collected. The shipment is with the postal agent for up to 14 days before it is returned to us. Therefore, please note that if you regret a purchase and want to return the product, you should first pick up the package and then return it as described above.


If you have received a defective or incorrectly shipped product, please contact us immediately Customer service. Please describe the error in as much detail as possible. If we cannot solve the problem, you can of course complain about the product. Making a complaint means that you contact us and tell us that you are not satisfied with a product that you have purchased. You also tell us why you are not satisfied. A complaint process is usually very simple, but can also be complicated, get in touch with us Customer service then we will help you in the best way.

Consider this

  • In order for you to be able to claim the product, the fault must be original, that is, it must have existed when you received the product. An original fault does not necessarily have to appear immediately when you receive the item. It may be an original error even if it manifests itself after some time.
  • Normal wear and tear does not fall under original faults, nor must you have caused the fault yourself.
  • You have the right to make a complaint about a product for three years after you receive it.

Your rights in the event of a product fault
If it turns out to be an original error, you may be entitled to:

  • Get the item repaired (remedial)
  • Receive an equivalent, defect-free product (redelivery)
  • Get a discount on the price
  • Cancel the purchase
  • Withhold payment
  • Get compensation

You cannot make all demands at the same time. As a rule, we have the right to try to fix the defective item or send a new item. As a consumer, you cannot demand a cancellation and the money back immediately, but we must first be given the opportunity to remedy the error.

It is important that you contact us and tell us about the error as soon as possible. If you advertise within two months, it is always considered to have taken place at the right time.

It is always you who must be able to demonstrate that the product is actually faulty. During the first six months after the purchase of an item, it is us as the seller who must prove that the fault did not exist from the beginning. When more than six months have passed, you must be able to prove that there is an original defect in the goods.

In the event of an approved complaint, the consumer has the right to recover all costs and can also demand compensation for other costs incurred in connection with the complaint, such as return shipping. However, the consumer must always reduce his damage.

In the event of a dispute, we follow The General Complaints Board's recommendations.

Any dispute must be resolved by either the General Complaints Board (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR).
Box 174, 10123 Stockholm
ARN in other languages:

"No purchase is complete until you as a customer are completely satisfied. When you shop at Skidwalla.see you can always feel safe."