Generally
All orders placed on non-holiday weekdays before the shipping companies pick up our packages, which is normally around 3pm, are normally sent from us the same day. Orders placed on evenings/weekends/holidays are normally sent the next working day.
We deliver to all addresses within the Nordic region - Sweden, Norway, Finland & Denmark. We also deliver to most other European countries.
We send our goods with PostNord or Instabox and it normally takes 1-2 working days to arrive after it has been sent from our warehouse. When the item has left our warehouse, it is always possible to follow the package via the shipping company's package tracking. Skidvalla.se cannot provide any delay guarantee for goods that have left our warehouse, because the package is then in the hands of the shipping company. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for the selected shipping method.
To certain parts of Norrland and to Gotland, the shipping companies deliver with a one-day delay. This concerns, for example, certain towns with postcodes starting with 82-84, 86-89 and 91-98.
Skidvalla.se's customers always have the right to cancel the purchase in the event of delivery delays. There may be occasions that make it impossible for us to fulfill the order, for example if our supplier cannot fulfill his commitment to us. Contact our customer service if you wish to cancel your purchase..
Shipping method
Instabox - Download in package box (Instabox Express)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. Shipping cost SEK 0 - over SEK 499, otherwise SEK 49. Your goods are sent with Instabox to a parcel box. When the package has arrived at the package box, you will receive a notification via e-mail or SMS. The largest package size is 60x40x40 cm, which means that we for example, cannot send skis, poles or riding boards with this shipping method.
PostNord - Collect from an agent or in a parcel box (MyPack Collect)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. Shipping cost SEK 59. Your goods are sent with PostNord to a postal agent or to a parcel box. Track your delivery via the Postnord App. You will be notified when the package can be collected.
The maximum length for these packages is 150 cm, which means that we for example, cannot send longer skis or poles with this shipping method.
PostNord - Small things for your mailbox (Consignment 1st class)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. Shipping cost SEK 0 - over SEK 499, otherwise SEK 49. Fast, convenient and trackable to your mailbox or at your door. Track your delivery via the Postnord App. If the package does not fit in your mailbox, it will be delivered to your door or in a bag outside your mailbox. We ask you to think through your ordered goods before choosing this shipping method, it is not suitable for, for example, an iron, which is too large.
PostNord - Home delivery (MyPack Home)
Normally takes 1 business day to arrive after being shipped from our warehouse, to some areas delivery takes 2 days. The package is delivered to your home day or evening (You can update your delivery choice via the PostNord App). Nowadays, PostNord also makes Saturday deliveries to 2 million households in Sweden. Shipping cost SEK 0 - over SEK 1999, otherwise SEK 199. You will be notified in the PostNord App and via SMS/email with a proposal for
delivery date and time. There is always the possibility to customize your delivery.
You can, for example, choose a different date/time, personal delivery at the door or that
pick up your parcel at one of PostNord's service points. For home delivery, you can follow your package in real time using a map. In principle, all of our items can be sent using this shipping method.
Instabox - Home delivery (Instabox Home)
Normally takes 1-2 business days to arrive after it is shipped from our warehouse. Shipping cost SEK 0 - over SEK 1,999, otherwise SEK 79. Instabox offers the possibility to track your package. Home delivery between 17-22. Combined deliveries of electric cars, fossil-free trucks and bicycles/cargobikes. Climate-compensated delivery. The maximum length for these packages is 120 cm, which means that we for example, cannot send longer skis or poles with this shipping method.
Track your package
When your order is shipped from our warehouse, you will receive a delivery confirmation to your email address. The delivery confirmation contains a tracking link that you can click to track your shipment.
Shipment ID for package
A package always gets a package ID (alt. tracking number) that can be used to track the package. You can find the parcel ID via the tracking link in the delivery confirmation sent to your email address as soon as the package has left our warehouse. With package ID, you can track your package from when it is sorted by the shipping company until you collect your package.
If you have not received a notification but see via the tracking link that the package has arrived at the agent, it is fine to pick up packages sent with PostNord with parcel ID and identification. You can find the parcel ID/tracking number/serial number in the delivery confirmation sent to your email address.
Consignment ID for consignment note
With the shipment ID for consignment notes, you can see when the consignment note passes postal terminals and possibly ends up at Posten's delivery point. However, this tracking is not as detailed as for packages. You can find the shipment ID for the consignment note in the delivery confirmation that is sent to your e-mail address as soon as the package has left our warehouse. When a parcel has been sorted at the postal terminal, a delivery notification is sent to you either via SMS, e-mail or letter telling you that your delivery is on its way and when it is expected to be delivered to you. If the postman believes that the letter will fit in the letterbox, it will be delivered directly to the recipient's letterbox. Shipments that are considered too bulky are left either at the door or at the nearest drop-off point, and a notification with a four-digit serial number is sent either via SMS, e-mail or letter. With the serial number, you can pick up your consignment note at Posten's delivery point. If you have not received the notification, you can also retrieve the consignment note using the shipment ID that you will find in the delivery confirmation.
At the agent
To pick up your shipment, you need your ID and the number that you find in the SMS or e-mail notification.
If for some reason you miss the notification, it is fine to pick up packages with package ID/tracking number/serial number and identification. You can find the parcel ID/tracking number/serial number in the delivery confirmation sent to your email address.
Remember that you must always be able to show identification when picking up packages. Only the person with the name on the package can pick it up at the agent.
The shipment is with the postal agent for 7 days (PostNord) before it is returned to us. We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of SEK 150 if a package is not collected. Please note that if you regret a purchase and want to return the product, you should first pick up the package and then return it as described on our website.
Delivery delay
Delivery times may be extended as unforeseen delays may occur along the way.
We basically have all the products we sell in stock. Some products may instead be in the supplier's warehouse from where we immediately order it and send it on to you, in such cases this is clearly visible on the product. Should any product also be out of the supplier's stock, delivery delays will occur and then we will contact you via e-mail or telephone. We will be happy to help you with suggestions for an equivalent product if one exists.
To certain parts of Norrland and to Gotland, Posten delivers with a delay of one or two days, this is not always included in the estimated delivery time we state on the website. This concerns, for example, certain towns with postcodes starting with 82-84, 86-89 and 91-98.
"No purchase is complete until you as a customer are completely satisfied. When you shop with us, you can always feel safe."